MS&Consulting provides customer satisfaction and employee engagement solutions primarily to B2C service-sector companies in Japan and select overseas markets. Its core service, Mystery Shopping Research (MSR), deploys trained mystery shoppers to evaluate store-level service quality, generating actionable reports aimed at improving staff motivation and service excellence rather than mere compliance checking. The company complements MSR with employee satisfaction surveys ('tenpoket Team Questionnaire'), SV management tools, and consulting/training programs, operating a subscription-based recurring revenue model serving approximately 704 domestic corporate clients with over 200,000 annual surveys conducted as of FY2025.
Free demo (no time limit, up to 10 companies). Explore Comps, DCF, LBO, WACC on every screen. Excel export is on the paid plan.
Free Demo (No Time Limit, 10 Companies) →MS&Consulting provides customer satisfaction and employee engagement solutions primarily to B2C service-sector companies in Japan and select overseas markets. Its core service, Mystery Shopping Research (MSR), deploys trained mystery shoppers to evaluate store-level service quality, generating actionable reports aimed at improving staff motivation and service excellence rather than mere compliance checking. The company complements MSR with employee satisfaction surveys ('tenpoket Team Questionnaire'), SV management tools, and consulting/training programs, operating a subscription-based recurring revenue model serving approximately 704 domestic corporate clients with over 200,000 annual surveys conducted as of FY2025.
Free demo (no time limit, up to 10 companies). Explore Comps, DCF, LBO, WACC on every screen. Excel export is on the paid plan.
Free Demo (No Time Limit, 10 Companies) →